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Cancellation policy

Effective Date: March 15, 2025
Last Updated: March 20, 2025

At Abibiman Mall, we strive to provide a seamless and transparent shopping experience. As a multi-vendor eCommerce marketplace, each seller manages their own orders, including cancellations, refunds, and returns. This policy outlines the conditions under which buyers and sellers can cancel orders and any applicable fees or restrictions.

1. Order Cancellation by Buyers

Buyers may request order cancellations under the following conditions:

1.1 Before Order Processing

  • Buyers may cancel an order before it has been processed or shipped by the seller.

  • To cancel, log in to your Abibiman Mall account, go to "My Orders," select the order, and click "Request Cancellation."

  • If the order has not been processed yet, the seller may approve the cancellation, and a full refund will be issued.

1.2 After Order Processing (But Before Shipping)

  • If the order has already been processed but not yet shipped, the seller has the discretion to accept or decline the cancellation request.

  • If the cancellation is approved, a partial refund may be issued, depending on the seller’s policies and any costs incurred.

1.3 After Order Has Been Shipped

  • Once an order has been shipped, cancellation is no longer possible. Buyers must wait until they receive the item and initiate a return (if applicable) under the Return Policy.

2. Order Cancellation by Sellers

Sellers may cancel an order under the following conditions:

  • Out of Stock Items: If a product is unavailable or out of stock, the seller may cancel the order and provide a full refund to the buyer.

  • Pricing or Listing Errors: If an order was placed due to incorrect pricing or a listing error, the seller may cancel and notify the buyer.

  • Fraudulent or Suspicious Orders: If an order appears to be fraudulent or violates Abibiman Mall’s policies, the seller may cancel it.

Refund Processing for Seller Cancellations:

  • If a seller cancels an order, the buyer will receive a full refund to their original payment method.

3. Automatic Order Cancellation

In some cases, Abibiman Mall may cancel an order automatically under the following circumstances:

  • Payment Failure: If the payment is not successfully processed within the required time frame.

  • Non-Responsive Seller: If the seller does not confirm or process the order within the specified handling time.

  • Policy Violations: If an order violates any of Abibiman Mall’s terms and conditions.

If an order is automatically canceled, the buyer will receive a full refund.

4. Refunds for Canceled Orders

Refunds for canceled orders will be processed as follows:

  • For prepaid orders (credit/debit card, mobile money, etc.): Refunds will be credited to the original payment method within 5-10 business days, depending on the payment provider.

  • For cash-on-delivery (COD) orders: No refund is applicable since no payment was made.

Note: Refund processing times may vary depending on the payment gateway and bank policies.

5. Special Cases and Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

  • Customized or Personalized Products: Orders for made-to-order or customized items cannot be canceled after processing begins.

  • Digital Goods & Downloadable Content: Digital products, including eBooks, software, and online services, are non-refundable and non-cancellable once delivered.

  • Perishable or Hygiene-Sensitive Items: Food, health, and personal care items may not be eligible for cancellation once shipped.

Buyers should check the product page and seller’s cancellation policy before purchasing.

6. How to Request an Order Cancellation

If you wish to cancel an order, follow these steps:

  1. Log in to your Abibiman Mall account.

  2. Navigate to "My Orders" and locate the order you want to cancel.

  3. Click "Request Cancellation."

  4. Wait for the seller to review and approve your request (if applicable).

  5. If approved, the refund will be processed based on the payment method used.

If you encounter any issues, contact Abibiman Mall Support for assistance.

7. Changes to This Cancellation Policy

We may update this policy periodically to reflect changes in our platform’s order management process.

  • Any significant updates will be communicated to users via email or platform notifications.

By using Abibiman Mall, you agree to this Cancellation Policy.

8. Need Help? Contact Us

For any cancellation-related inquiries or assistance, reach out to:

Our support team is here to help with all cancellation-related concerns. Thank you for choosing Abibiman Mall.